What can you expect from a club welfare officer?

  • To assist the club in implementing Wavepower, Swim England’s Child and Adult Safeguarding Policy and Procedures document.

  • To be the first point of contact for club staff, volunteers, young people, and parents for any issues concerning child, adult welfare, poor practice or potential or alleged abuse.

  • To ensure that all incidents are reported correctly and referred, in accordance with Wavepower.

  • To act independently and in the best interests of the children in the club. 

  • To ensure that all relevant club members, volunteers and staff have an up to date DBS Enhanced Disclosure (this should be updated every three years) and the opportunity to access appropriate child safeguarding training.

  • To ensure that Codes of Conduct are in place for club staff, volunteers, coaches, competitors and parents.

  • To ensure confidentiality is maintained and information is only shared on a ‘need to know’ basis.

If you have any concerns, please contact the Thame Swimming Club Welfare Officer - Helen Burton via [email protected] 

or contact the Swim England Safeguarding and Welfare Team https://www.swimming.org/swimengland/safeguarding-contacts/


If you are concerned a Child is at immediate risk of harm please contact the Police on 999.


Other Useful Numbers:

Multi Agency Safeguarding Hub (MASH)

Oxfordshire: If you have a concern about a child, please call MASH on 0345 050 7666 during office hours (8.30am – 5pm, Monday to Thursday, 8.30am – 4pm, Friday).  Outside office hours call the Emergency Duty Team on 0800 833 408.

Buckinghamshire: For urgent safeguarding concerns the quickest way to let the First Response team know is by calling them on: 01296 383 962 between 9am to 5:30pm, Monday to Thursday, 9am to 5pm, Friday.  0800 999 7677 before 9am, after 5:30pm (5pm on a Friday) or at weekends (Emergency Duty Team).

NSPCC Child Protection Helpline


Telephone:  0808 800 5000   Email: [email protected]